Before contacting support
- Check your connection.
Switch between Wi-Fi and mobile data, then reopen Cambo Film. - Update and restart.
Install the latest available Cambo Film version and restart your device. - Collect useful details.
Note your user ID, device model, app version, the affected video or episode, and any error message.
Contact support
Email is the best option for screenshots or detailed issues. Include “Cambo Film” in the subject and describe what happened, when it happened, and what you have already tried.
Company: Cambodia Digital Television Co., Ltd. (柬埔寨数字电视有限公司)
Company website: https://www.cambotv.com/
Frequently asked questions
I cannot sign in.
Confirm the account or phone number, country code, and password. If the issue continues, contact support from the email address or phone number associated with your account when possible.
A video does not play or keeps buffering.
Try another network, close other bandwidth-heavy apps, restart Cambo Film, and check whether another episode plays. Include the series and episode name when contacting support.
A purchase is missing.
Do not repeat the purchase immediately. Send your user ID, purchase time, amount, platform, and the marketplace receipt or order reference. Do not send full card details.
How do I change profile information?
Open Cambo Film, go to My → Settings → Personal information, and select the profile item you want to update.
How do I delete my account?
Use My → Settings → Delete account in Cambo Film, or follow the public account deletion instructions.