1. Scope and operator
This Privacy Policy applies to the Cambo Film mobile application, websites, and related services. Cambo Film is operated by Cambodia Digital Television Co., Ltd. (柬埔寨数字电视有限公司). If you do not agree with this policy, please stop using the service and contact us regarding any account or data request.
2. Information we handle
Account and profile information
When you create or use an account, we may process your account or phone number, password in protected form, user ID, nickname, profile image, gender selection, invitation code, and authentication tokens. If you use Sign in with Apple, we receive the identifier and any profile information you choose to share through Apple.
Activity and content information
We may process viewing history, favorites, followed series, comments or other interactions, sign-in rewards, invitations, membership status, virtual balances, and purchase history so that the service works across sessions.
Purchases and transactions
We may receive order identifiers, product, amount, currency, status, time, and marketplace receipt information from payment or app marketplace providers. We do not ask you to send full payment-card details to Cambo Film support.
Device, network, and diagnostics
We may process device model, operating system, app version, language, IP address, network status, timestamps, crash details, and security or usage logs for delivery, fraud prevention, troubleshooting, and performance.
Photos and camera
If you choose to set or upload a profile image, Cambo Film may request access to the selected photo or camera output. Access is initiated by you and can be changed in device settings. Cambo Film does not require access to contacts, health data, calendars, or precise location for its core video service.
3. How we use information
- Provide accounts, authentication, personalization, streaming, history, favorites, purchases, rewards, and customer support.
- Maintain, diagnose, secure, and improve Cambo Film, including detecting abuse, fraud, unauthorized access, and service errors.
- Process transactions, restore eligible purchases, maintain business records, and resolve disputes.
- Communicate service notices, policy changes, and responses to requests.
- Comply with applicable legal obligations and enforce our terms.
Where consent is required, we ask before accessing protected device features. You can withdraw device permissions through your operating-system settings, although the related feature may stop working.
5. Retention and deletion
We keep information only for as long as needed for the purposes described above, including while your account is active and for a reasonable period needed for security, dispute resolution, accounting, or legal compliance. Retention periods vary by data type and obligation.
When an account deletion request is verified and completed, we delete or anonymize account and profile information that is no longer required. Some transaction, anti-fraud, security, or legal records may be retained for the period required or permitted by applicable law. Backups are removed or overwritten according to normal backup cycles.
See our account deletion page for request steps.
6. Your choices and requests
- Review or update available profile information inside Cambo Film.
- Change camera or photo access in your device settings.
- Request access, correction, deletion, restriction, or other available privacy rights by emailing us.
- Delete your account from My → Settings → Delete account, or use the alternative process on our deletion page.
We may ask for reasonable verification before fulfilling a request so that we do not disclose or delete the wrong account.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No service can guarantee absolute security. Keep your password and verification codes confidential and contact us if you suspect unauthorized account access.
8. Children
Cambo Film is not directed to children below the minimum age required by applicable law to consent to the service. If we learn that information was collected from a child without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian may contact us with a request.
9. International processing
Our service providers may process information in locations other than your own. Where required, we use contractual and other safeguards designed to protect information during such processing.
10. Changes to this policy
We may update this policy when our practices, technology, or legal obligations change. We will post the revised policy here and change the “Last updated” date. Material changes may also be communicated through the app or other appropriate channels.
11. Contact us
For privacy questions or requests, contact:
Cambodia Digital Television Co., Ltd. (柬埔寨数字电视有限公司)
Email: office@cambotv.com
Phone: 010 222 010
Company website: https://www.cambotv.com/